Reframing Autism Ltd 33 634 493 628 collects personal information from you to primarily provide you with any products and services you have requested from us. You consent to us using and disclosing your personal information and other data for this purpose and related purposes, such as to improve our products and services, to personalise your user experience of our website, and to promote additional or third-party products and services to you.
We are located in Australia and are committed to protecting your personal information as required by the Privacy Act 1988 (“the Act”) and providing you with the rights of information, access and correction set out in the Act. The Act sets out 13 Australian Privacy Principles, including: (i) your right to be told what sort of information we collect about you and when/where we collect it; (ii) your right to be told our purposes in using that information and when we may disclose it; (iii) your right to access information we have recorded about you and update that information where it is incorrect. For more information on the Australian Privacy Principles, you can visit https://www.oaic.gov.au/privacy/australian-privacy-principles/. Please note however that our third-party partners and providers may be located or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with using our website and clink on a link to, or transact with, a third-party provider (such as a third party payment system), then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Your provision of personal information
All provision of personal information by you is optional and, where practicable, you may use a pseudonym instead of your real name. However, if you do not provide us with certain information, we may be unable to provide our products and services to you and you may be unable to enjoy the full functionality of the website (such as membership to our website).
Collection of information
We only collect personal information from you when you use our website and/or make a request for our products or services. Such personal information includes your name, email address, country, state, relationship to autism (that is if you are Autistic, have an Autistic child, are a professional working with Autistics, or would otherwise prefer not to say), age range, employment status, company, pronouns, ethnicity, gender, reasons for coming to us, and what we can help you with. We only store information about you which has been provided by you and not another source.
You may be unaware that information is being collected
It may not always be obvious when we are collecting information about you. You may be unaware that we have collected information about you such if we have read cookies which have been accepted by your browser (discussed separately below).
We read cookies from your computer to enable us to tell how and when you use the website. This information can include your IP address, browser type, domain names, access times, pages within the website that you visit and referring website addresses. You have the ability to accept or decline cookies on your computer. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, your experience of the website and any interactive features of the website may be restricted and/or not possible.
Purposes for which we collect, use, hold and disclose personal information
The purposes for which we collect personal information about you include: (i) providing our products and/or services to you (including delivery of any products to you); (ii) providing, reviewing, developing, updating and improving our website (both online and mobile), its associated functionality, electronic communications, reminders, confirmation notices, promotions and/or other marketing material; (iii) providing you with information about our website, products, services and the products and services of other businesses which we think may be of interest to you; (iv) responding to your queries and/or complaints; (v) developing our products and services and organisation generally; and (vi) complying with legal and regulatory requirements.
We do not sell, rent or lease our customer lists to third parties. We will only disclose your personal information to other persons/businesses/government agencies: (i) where you have consented to us doing so; (ii) for purposes connected with the provision of our website, services and products – for example, to help us: (a) perform statistical analysis; (b) operate the website and/or provide our products and services to you; (c) contact you or to provide customer support; or (iii) without your consent (and possibly without notice to you) if we are required to do so by law or pursuant to a legal process, to protect and defend our rights or property, or for personal safety reasons.
Security measures and limits of security measures
We take reasonable steps to ensure that information, which you provide and we store, is protected from unauthorized use, loss or disclosure. These steps include a range of physical and electronic security measures, such as limiting access to our computers and databases. However, you acknowledge that the security, confidentiality and integrity of information transmitted over the internet cannot be guaranteed and we offer no warranties as to its security.
Disclosing personal information to overseas recipients
Links to/from other websites
We are in no way responsible for the privacy statements or manner of data collection or use of external websites which are linked from or to our website.
By providing your email address you consent to us sending you electronic communications and other emails related to the marketing and administration of the website, our products and any products and services of businesses which we believe may be of interest to you. All promotional emails will include the option to unsubscribe from receiving further emails or you can unsubscribe from such emails by notifying us at firstname.lastname@example.org.
How you may access and correct personal information we store about you
You can contact us to find out what personal information we hold about you and to request us to update or correct that information by email at email@example.com.
If you are concerned about the treatment or storage of your personal information, you can contact us at firstname.lastname@example.org. If you are not satisfied with how we have dealt with your complaint, you may also contact the Office of the Australian Information Commissioner directly. However, we do request that you contact us first and we will endeavor to assist you.
“we”, “us” and “our” refer to Reframing Autism Ltd ABN 33 634 493 628; “you” and “your” refer to (i) you as a website user personally and (ii) if you are accessing the website within the scope of your employment and/or on behalf of a company, that employer and/or company (as appropriate).
(Updated as at October 2019)
Have more questions?
If you have other questions that haven’t been answered here, check out our FAQs page.